Contactless app allows safe luggage handling

Eloise Hanson Eloise Hanson Uploaded 04 June 2020

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US: Chexology, a technology provider for checking in items, is introducing its contactless application to the hospitality industry so operators can prevent the spread of COVID-19.

The application is used to capture photos of guests items, and can send a text message to the guest with their claim number.

The process encourages physical distancing and is completely touchless.

Chexology's application is already in use at hotels including the Hilton Midtown New York and the Sheraton Times Square.

The new release built for COVID-19 is making a debut in Florida at the Hilton West Palm Beach and the Trump International Beach Resort.

Chexology said in a statement: As one of the first and last experiences, these interactions are just a few of many that the hotel industry will need to reinvent. With new regulations in place, hotel brands have an immense opportunity to create something new. Some hospitality players are already experimenting, fusing new contactless technology with their hotel-style amenities. The weaving of people-to-people interaction with repetitive tasks and operations creates a unique space for new technology to enter and have a robust impact on the industry.”

To watch a video showcasing Chexology’s features, click here. 

Chexology (formerly CoatChex, as featured on Shark Tank) has developed its technology to allow for the contactless check in of any item, replacing paper claim tickets. Its clients include American Express, Barclays Centre, House of Blues, ICC Sydney, Museum of Modern Art, Olympia London, and The Hippodrome Casino.

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