NH Hotel Group introduces Mobile Guest Service

Eloise Hanson Eloise Hanson Uploaded 13 November 2020

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Worldwide: Mobile Guest Service, a digital solution launched by NH Hotel Group, is designed for guests to interact with the company’s hotels and services from any electronic device such as mobile phone, tablet or laptop.

The platform provides practical information about the hotel, access to main services such as room service, spa, gym and restaurant reservations, the option to request extra amenities, and the ability to order products from the virtual minibar.

Additional information is also provided about the destination, including tips for visiting tourists hot spots and access to daily international press.

QR codes throughout the 293 of the 350 international properties under NH Hotel Group will give guests access to content.

“Innovation is a priority for NH Hotel Group. We believe that the best way to improve our guests’ stay is to offer them a different, agile and simple service, as today's life requires. Mobile Guest Service adds to our digital commitment with which we intend to make the final guest experience even more satisfactory. Furthermore, this platform reinforces the customer's perception of security, since they are able to interact with all the hotel services using only their own device,” said Isidoro Martínez de la Escalera, NH Hotel Group chief marketing officer.

In 2019, NH began working with Minor Hotels on integrating all of its hotel trademarks under a single corporate umbrella brand with a presence in over 50 countries worldwide.

A portfolio of over 500 hotels has been articulated around eight brands - NH Hotels, NH Collection, nhow, Tivoli, Anantara, Avani, Elewana and Oaks.

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