Michelle Hawkins

Michelle is the Head of Happiness at The Flying Dodo. She helps hoteliers to focus where it matters by applying the science behind human emotion and motivation to both employee and guest experiences. For employees, this means improving emotional intelligence as well as creating the conditions for their wellbeing at work. For guests, this means understanding the emotional touchpoints in their journeys, removing moments that detract from and enhancing moments that contribute to loyalty and advocacy. She has over a decade of experience in marketing, market research and consumer psychology, including 4 years within luxury hospitality in Europe and East Africa.

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