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How to empower your front desk team

Feature / 15 November 2018

Empowering your front desk team is a vital part in creating a great first impression with guests, says Victor Viseho, GM of Point A London King’s Cross St Pancras.

The talent challenge

Feature / 31 July 2018

Jane Longhurst, chief executive of the Meetings Industry Association, explores the notion of instilling a caring culture within your hotel business to aid staff retention.

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