Tink Labs terminates almost all Handy smartphone services

Eloise Hanson By Eloise Hanson
23 August 2019 | Updated 23 August 2019

HK: Tink Labs, which provides hotel guests with in-room smartphones, has announced it will no longer offer its services to several markets.

The Hong Kong based start-up was established in 2012, and has raised $160 million in funding from investors.

At one point, it had its devices in over 82 countries and 600,000 hotel rooms.

Tink Labs has now informed hotels in markets such as Morocco and Thailand that it will no longer be providing its Handy smartphone devices, and that mobile services to these handsets will be terminated within hours.

China, Denmark, Indonesia, Philippines, and South Africa, are among other markets that will also cease to have Handy services.

Handy will continue to operate in its home market of Hong Kong and Singapore, where contracts with Tink Labs are being reassigned to a separate entity - Blockone Limited.

Blockone, however, will not provide its Handy devices to certain hotels in Hong Kong for free. "There are options available if you would like to continue to offer your guests Handy, including paid subscriptions and tailored revenue neutral agreements," read an email sent to one boutique hotel in the city.

In a global conference call across offices, chief executive Terence Kwok informed employees that as the company split into two different entities, all employment contracts would cease at the end of July.

"We will ensure that all existing employees impacted by these changes receive contractual payments, and any redundancy payments due under the laws of the country they're employed in," Kwok said."You'll also be released from any non-compete clauses in your contracts."

Kwok mentioned that Tink Labs is "working on satisfying its obligations," but declined to clarify further when asked if employees in EMEA will be paid.

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