Craddock Terry Hotel appoints Penny Loafer greeter and concierge

Amy Horsfield By Amy Horsfield
18 March 2019 | Updated 18 March 2019

US: Craddock Terry Hotel at Bluffwalk Centre has announced the appointment of Penny Loafer, a Wire Fox Terrier puppy, to the role of official greeter and concierge.

Penny Loafer is taking over for 10-year-old Buster Brown, a Virginia Restaurant and Tourism Association lifetime achievement recipient. In addition to welcoming Penny Loafer to the hotel in Downtown Lynchburg, Virginia, Craddock Terry will be opening a biergarten as well as undergo a refurbishment to guest rooms, meeting/event spaces and public area.

Penny Loafer oversees greeting guests of the 44-guestroom boutique upscale hotel, and is available to go with visitors on walks to explore the neighbourhood. Craddock Terry Hotel is dog-friendly and offers overnight treats, toys, a dog bed and bowl. Guests can also use the hotel's dog walking service and their dog can go for a walk with Penny Loafer. Later this year, the hotel will be introducing a dog room service menu in order to enhance their experience.

Todd Swindell, hotel director of Craddock Terry Hotel at Bluffwalk Centre, said: "Buster Brown was an integral part of the hotel and welcomed guests for many years. We will miss him dearly and wish him all the best in his retirement. We are so excited to welcome Penny Loafer as part of our team. We think she gives our guests a lot of joy when they enter and leave the hotel, and she always makes them feel welcome. Having a puppy as our official greeter and concierge is something we are very proud of and believe enhances the guest experience."

Buster Brown arrived at Craddock Terry Hotel when he was 10 weeks old and stayed for over a decade. He has been awarded a retirement income for his lifetime care and was adopted by his main caretaker at the hotel Christin Fox, Craddock Terry Hotel's longtime deputy director.

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