ALICE announces alliance with Viceroy Hotel Group

Amy Horsfield By Amy Horsfield
06 February 2019 | Updated 06 February 2019

Mexico: ALICE has announced its alliance with Viceroy Hotel Group, marking the fifth Viceroy property partnership.

ALICE is the hospitality industry's leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. ALICE recently acquired concierge software provider GoConcierge to augment its technology and customer service offering.

Located alongside the Sea of Cortez, Viceroy Los Cabos features a fitness center, a full-service spa, and on-property restaurants serving local ingredients.

Viceroy Los Cabos now features Volara voice technology, powered by Amazon Alexa and integrated with ALICE. Viceroy Los Cabos is the first property to implement Volara voice technology in the Mexico region.

Cat Lloyd, director of sales & marketing for Viceroy Los Cabos, said: "The impact has been strong and we see this being fed back to us by the great reviews we've been receiving, most of which compliment our service as above and beyond. The nice thing to see is that when we do have the occasional guest that requires something replacing or adding to their room, their request is executed swiftly and seamlessly!"

She added: "Communication is one of the most important tools for any resort and is the reason everything happens so smoothly - however, as simple as this sounds, it's not without its problems!" Internal communication between different departments can be time-consuming and things can slip…that email that is sent to a manager who may not be sitting at their desk can go unread before something needs to be actioned.  By then, something is missed and you're already behind."

The impact of enhanced communication has been powerful for Viceroy Los Cabos. Previously relying heavily on interdepartmental meetings, the paper trail was also heavy; now, with ALICE in place, Viceroy Los Cabos is happy to eliminate that trail. 

Cat said: "Viceroy Los Cabos is such a striking and forward thinking resort that it made perfect sense for us to select a ground-breaking platform that is changing the way we communicate internally. It's also flexible, and fully customizable which was key for us."

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