D&D London partners with SevenRooms

Eloise Hanson Eloise Hanson Uploaded 12 December 2019

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UK: D&D London, a collection of restaurants, bars and hotels, has partnered with SevenRooms, a data-driven operations and marketing platform.

The platform has been implemented across 43 properties of D&D's portfolio, including South Place Hotel, Chelsea's Bluebird, and Coq d'Argent.

Users of the platform will be able to utilise guest data to improve the guest journey, allowing for a better understanding of a guest's wants and needs when dining out. SevenRooms is the only system that allows operators to collect, manage and own guest data directly, enabling D&D London to personalise experiences.

Features of SevenRooms' software includes:

  • Reservation and seating management.
  • Integrations across POS.
  • PMS.
  • Payment processors and booking channels.
  • Profiles for guests to build themselves with customisable, automated tags.
  • Tools to create experiences and upgrades.
  • Marketing automation and guest engagement tools inclusive of review aggregation.
  • Email automation.
  • Special offers.

Tiffany Robinson, marketing director at D&D London, said: "In this era of dining out, consumers are spoilt for choice. And with competition high, we are constantly trying to find new ways to offer experiences that keep our customers coming back. With the SevenRooms platform, we can now capture approved data across the guest journey to offer our guests memorable experiences and globally-recognized hospitality across all our establishments".

"What's more, with the SevenRooms platform, we can gain better insight into our customers evolving preferences which enables us to deliver a quality experience. We can also use this approved data to truly personalize our marketing efforts, driving deeper loyalty amongst our customer base".  

Joel Montaniel, CEO & co-founder of SevenRooms, added: "Changing dining habits and increased competition for diner's dollars mean it is more important than ever that restaurants think about how technology can be used to personalize the guest experience while streamlining processes, increasing productivity and improving collaboration between team members to ensure customers are served with best-in-class experiences while dining out".

"We're delighted to be working with like-minded organisations like D&D London who are eager to improve their guest experience through better use of data in partnership with SevenRooms. The platform will enable D&D London to gain better insight into their guests' preferences, anticipate their needs and allow them to offer truly personalised experiences that create loyal customers for life".

SevenRooms was founded in 2011 and is venture-backed by Amazon and ComCast Ventures. It has dining, hotel F&B, nightlife, sporting and entertainment clients in more than 250 cities worldwide, including Jumeirah Group, Mandarin Oriental, and Corbin & King among others.

Founded in 2006, D&D London has restaurants in New York, Paris, Manchester and Leeds. Based principally in London, the company is a key player in the UK restaurant scene.

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