Kimpton to upgrade portfolio to Knowland Insight Elite

Eloise Hanson By Eloise Hanson
3 weeks ago | Updated 3 weeks ago

US: Kimpton Hotels & Restaurants will upgrade its entire portfolio of 51 subscribed properties to the Knowland Insight Elite - a database that analyses group buying behaviour.

Knowland is a market data and analytics company for hotels, conventions, and visitor bureaus (CVBs).

Its flagship solution, Insight Elite, can be integrated with SmartSync to the Amadeus Advanced Sales and Event Management Advanced Module, to allow greater control of group pipeline.

Kimpton has been a customer of Knowland since 2013. After Knowland launched its integration with Amadeus' MeetingBroker earlier this year, conversations began about upgrading.

Vice president of sales for Kimpton, Telesa Via, said: "We manage our hotels with our trademark combination of unmatched style and genuine service, and a constant focus on top-line sales and bottom-line results. Once we saw what the Elite platform could do for our portfolio - giving us control of our pipeline, shoring up repeat business, and optimising profitability, as well as making proactive selling efforts more effective and seamless through the Amadeus integration, it made perfect sense to upgrade our portfolio."

Peter Holmes, senior director of sales and partnerships with Knowland, commented:"We enjoy partnering with companies like Kimpton, one that is discerning, forward-thinking and pioneering. Because of their values, it was not surprising that Kimpton upgraded all 51 subscribed properties to gain the significant incremental benefits of Elite with its Amadeus integration. They share our belief in targeted, well-informed proactive selling as the foundation for profitability and long-term success across their portfolio of distinctive properties."

The Kimpton portfolio spans new build projects, historic building transformations, and mixed-use developments. They now operate more than 60 hotels and 80 restaurants, bars and lounges in the US, Canada, Europe, Caribbean and China.

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