GuestRevu wins at Hotel Tech Awards

Amy Horsfield By Amy Horsfield
18 January 2019 | Updated 18 January 2019

US: GuestRevu’s has been named the top hotel technology for reputation management and guest feedback at the 2019 HotelTechAwards.

The HotelTechAwards recognise companies that have proven to add value for hoteliers by helping them compete in the digital age.

This announcement comes after Hotel Tech Report unveiled the 10 Best Places To Work In Hotel Tech and winners of their People's Choice Awards last week, both of which prominently featured GuestRevu.

Francine Heywood, company co-founder and chief sales and marketing officer, said: "Every company thinks that they are good at what they do, but to be acknowledged with awards and accolades that are based entirely on how our users feel about the products and services that we provide means the world to us."

That the Awards, run annually by Hotel Tech Report, are based on feedback from thousands of users across hundreds of hospitality technology companies is particularly significant to Heywood and GuestRevu CEO, Chris Alexandre, who started GuestRevu with the aim of helping hoteliers to listen to, learn from and earn from their guests with the help of feedback.

Jordan Hollander, hotel tech report co-founder, said: "GuestRevu is a company that lives and breathes its mission. They won several categories in the HotelTechAwards because they let their clients speak in an unfiltered environment about their products and services. GuestRevu won the reputation management category for its work helping hotels with online reviews - who could be a better partner at helping your hotel with online reviews than the company in the space with the best online reviews?"

A CEO in the UK, who chose to remain anonymous, said of GuestRevu:  "Excellent work tool, and excellent way of highlighting issues... which we are then able to deal with quickly to remedy. GuestRevu does everything we need."

A group commercial director in Zambia added: "Getting direct feedback from our guests through the GuestRevu platform has really improved not only the way we deliver services to them, but also our direct interactions with our very high level of repeat guests."

"GuestRevu is the perfect tool to gain the information required on guest experience," said a general manager in the UK.

Commenting on the feedback, Alexandre said: "It has been fantastic to read each review, and to understand how we are meeting and exceeding our clients' expectations. It's incredibly fulfilling for me personally, as well as for our whole team, to know that our product is delivering such value to our clients. And we've noted all the comments, both the raves and the constructive criticism, and are looking forward to addressing them all, and seeing GuestRevu go from strength to strength."

GuestRevu is our partner for the Boutique Hotel Guest Experience Awards (BoHos) that recognise UK and international boutique, lifestyle and hybrid hotels for providing  excellence in guest experience. The winners are awarded based on feedback from real guests in the form of online reviews and direct feedback. Find out more here.

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