The Old Rectory reopens after flood damage

George Sell By George Sell
12 July 2018 | Updated 12 July 2018

UK: The Old Rectory, a boutique hotel Martinhoe on Exmoor, has reopened after renovations to repair flood damage.

Owners Huw Rees and Sam Prosser returned from holiday in Thailand over the winter to discover that burst pipes caused by bad weather had flooded their award-winning boutique hotel (in 2014 they won a Gold award from Visit England in the category of Small Hotel of the Year).
The "Beast From the East" had caused pipes to freeze and a header tank in the attic to collapse, pouring water all over the main hotel building, into the bedrooms, through the first floor ceiling and into the reception rooms on the ground floor.
Neighbours who had been on caretaking duty were unable to get to the hotel as the area was completely cut off by snow for a number of days, meaning that the water emptied for a prolonged period and the damage was extensive.

Andrew Gibbins from the insurer NFU Mutual's Bideford branch in North West Devon, arranged for a loss adjustor from Crawfords to visit and started the process of getting the hotel up and running.
Rainbow International, a drying company, took out carpets and installed five dehumidifiers, each of which was able to extract 100 gallons of water.
This Easter, 10 of the 11 rooms were occupied by guests, 65 per cent of whom are repeat customers.
Gibbins said: "The damage was extensive but could have been so much worse. Immediately after the assessors visited we were able to set the wheels in motion to get Huw and Sam's business up and running in time for the start of the busy holiday season. We work very closely with our members to reinstate the property to meet their vision and expectations; from choosing the right contractors and suppliers to the design and architecture, we like to make absolutely sure they are happy with the result."
Huw Rees said: "We used some incredible local firms to help put the hotel back together and the speed at which they worked, coupled with their attention to detail and commitment to meeting the tight deadline meant that we were happily able to warmly welcome all of our guests for their holidays."

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