TrustYou and Volara team up for voice messaging partnership

George Sell By George Sell
15 June 2018 | Updated 15 June 2018

UK: Guest feedback platform TrustYou has teamed up with Volara, a provider of custom voice-based solutions for the hospitality industry.

The partners have developed a joint solution to focus on voice messaging. The outcome combines TrustYou's guest messaging feature with Volara's voice-based guest engagement software, through Amazon's Alexa, and results in "an innovative and hassle-free way of communicating on the spot, during a guest's on-site experience".
"By providing an easy, innovative way of communication between guests and hosts, the overall experience of a hotel stay is boosted in a considerable manner," said Benjamin Jost, TrustYou's CEO and co-founder. "We are proud of our partnership with Volara since we have found a great way of combining two popular technologies and tools, to further enhance the guest journey and improve a hotel's reputation."
The integration between the two technologies is "fast and seamless and the overall voice-enabled messaging tool is meant to help hotels be a step ahead of the competition, as well as personalising and improving the hotel service and the guest's on-site experience".
"Modern hoteliers want to communicate with their guests efficiently and on their guests' preferred medium - whether live and automated voice from Volara or through the multiple text-based messaging channels offered by TrustYou. This joint solution packs a powerful multi-channel punch that is already increasing guest satisfaction in leading hotels across the United States. Volara is proud of its work with TrustYou and will continue to invest in innovative joint solutions," said David Berger, CEO of Volara. 

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