Ballam takes hotel manager role at the Chester Grosvenor

George Sell By George Sell
09 November 2018 | Updated 09 November 2018

UK: Sarah Ballam, formerly rooms operations manager at The Chester Grosvenor, has been promoted to hotel manager.

Ballam joined the hotel in 2013 as head receptionist, rising through the ranks to reception manager, front of house manager and latterly rooms operations manager, before now leading the day-to-day operation of the hotel. 

Her promotion will involve overseeing all of the hotel's departments, including restaurants, meeting and events, the spa, front of house, housekeeping and maintenance.

General manager of The Chester Grosvenor, Richard Grove, said: "Since joining the team in 2013, Sarah Ballam has established herself as a vital part of the hotel's ongoing success. With her wealth of experience in structured leadership and impeccable customer service, she will build on the improved guest experience with an emphasis on attention to detail across all service areas, whilst helping to retain the accolades that the hotel has held for many years." 

Ballam said: "Being part of such an exceptional team has always been an immense privilege, and to now evolve into Hotel Manager is an exciting opportunity to lead, develop and inspire individuals to grow on their own journey with The Chester Grosvenor.
Having recently retained our 5 AA Red Star status for another year, exceeding the expectation of our guests will always be at the heart of what we do, and I am passionate about working with the team to continue delivering the guest experience for which The Chester Grosvenor is so well renowned."

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