ALICE acquires concierge app GoConcierge

George Sell By George Sell
08 September 2017 | Updated 08 September 2017

US: Fresh from its recent investment from Expedia, hotel operations platform ALICE has bought GoConcierge for an undisclosed sum.

As part of the acquisition, 1,000 GoConcierge hotel customers will join ALICE's client roster, which includes Two Roads Hospitality, Dream Hotel Group, Grupo Posadas, SIXTY Hotels, NYLO Hotels, and Leading Hotels of the World.

Frank Sena and Justin Hirs from Bentley Associates advised GoConcierge on this transaction.
Justin Effron, CEO at ALICE said: "This acquisition is a huge win for our hotel customers. We'll draw from GoConcierge's deep knowledge in the space and well-connected team, as well as their incredible hotel customer base, to drive improvements in our platform and hotel service offerings. We're committed to supporting the concierge by connecting them to the rest of the hotel and their guests and helping them exceed guests' ever-increasing expectations."
"This is a unique opportunity to bring two passionate companies together with a shared vision of delivering tools of efficiency to the concierge as well as other departments, including housekeeping, engineering, security, and a focus on guest communication.  Ultimately, we will strive to reduce the number of applications team members are forced to learn and use on a daily basis. We look forward to delivering even more solutions to our clients and the industry," said Adam Isrow, executive vice president at GoConcierge. "I look forward to working together with ALICE to bring world-class solutions and support to our customers."
The acquisition comes shortly after ALICE received $26 million in Series B funding from Expedia.
"Positive emotional experiences deeply impact guests' likelihood to book or recommend a hotel," said Alex Shashou, president at ALICE. "Our view is that together, ALICE and GoConcierge will be able to deliver our hotel customers a competitive advantage through cutting-edge service and unforgettable guest engagement."

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