Product portfolio: PMS and RMS software

George Sell By George Sell
Uploaded 31 August 2018

As cloud software and artificial intelligence have boosted the functionality of property management and revenue management systems, there is a bewildering range of offers available. BHN looks at some of the market leaders.

"Technology has been changing society at ever increasing speeds and in the coming years, to keep pace with their customers' expectations, virtually all hotels will move on to cloud based systems," says Deepak Chauhan, vice president at mycloud Property Management Software. "In room Voice AI, the flexibility to access data and services on any device, and managing the growing might of social media will be key to meeting and exceeding guests' expectations.  It might be to traditional hoteliers' chagrin but tech today is one of the crucial building blocks for any successful hotel business and at Prologic First we've been working hard to keep at the forefront of our customers' expectations."

Prologic First is described as an industry leader in cloud-based hospitality technology centred around our innovative mycloud platform. "Our SaaS (Software as a Service) solutions allow properties to combine a broad variety of tools encompassing e-distribution, competitor intelligence, PMS, POS, social media monitoring, guest services, inventory and venue management, F&B control and a complete financial accounting solution based on USALI guidelines (Uniform System of Accounts for the Lodging Industry). The benefits of such a platform allow hotels to streamline operations and processes, increase revenues while reducing costs, and perhaps most importantly, allow hoteliers the power to dramatically enhance the guest experience," says Chauhan.

Having spent two decades developing technology specifically for hotels, PrologicFirst says it was alive to the industry need for tools that ran natively on tablets and smartphones, empowering hotel employees at every touch point.  System interfaces with Amazon Alexa allow guests to order services via industry leading voice AI. "Our hotel software offers in-built tools that allow new hotel clients to migrate easily to a cloud platform while importing all guest data from their legacy system. The beauty of the cloud is the ease of managing integrations, and our system also offers a library of over 175 interfaces thus allowing hoteliers to integrate multiple third-party software and hardware products to ensure operational freedom on a single platform," the company says.

"Our software is suitable for all types of accommodation provider including independent, boutique hotels and budget or luxury chains and offers unique features for groups with diverse stakeholders from owners to franchisees to management companies.  The tiered pricing plans ensure that each customer can pick modules and a package that is crafted to their specific needs, with a budget to match. Some of our independent clients like Genting Park Lane Mews Hotel, Mayfair and chains like Westbury Mayfair by Marriot and Holiday Inn Kensington Close in London have seen dramatic changes in efficiency while adopting our cloud-based solutions. A testament to our success is the fact that today our systems power over 1700 hotels across 35 countries," says Chauhan.

acomos is described as a simple and intuitive PMS System that offers full accounting and housekeeping control, and detailed business performance reports. It is accompanied with a free bookings page that can specify room detail and upsell your in-house facilities alongside an additional itinerary page. The software is versatile enough to be used on any device, something that is increasingly important in our new technological environment. A 24/7 support service is offered from the company's dedicated UK-based service centre.

The acomos principle is about "tying everything into one easy to use property management system so that customers have a seamless experience". Clients can do away with pieces of paper where information gets poorly entered into a system or even lost, often costing them time and money. It's also important to acomos that its system offers the latest technology but doesn't baffle the user. The focus is on ensuring the system is performing exceptionally, executing tasks in the background to ensure your hotel or apartments can deliver better service and increase revenue, whilst maintaining an easy to use system at the front end.

acomos CEO Ariana Pampoulides says: "Technology has moved on at an unimaginable speed over the last 10 years, it's our job to pick the best of the innovation and ensure that acomos is either using it or is ready to integrate with it. Therefore we ensure that we are always attending industry events and technology summits so that we can keep an eye on the latest developments for our clients."

One development that acomos has highlighted as being hugely important in the future of hospitality technology is artificial intelligence. It launched its newest tool, acomosQI, earlier this year and already has pre-orders for the intelligent data analysis system. acomosQI is available to preview at industry events or on request via an online demo.

Duetto's Revenue Strategy Platform "brings together core technologies and data to make them accessible through multi-tenant cloud architecture, powering a suite of applications delivering a holistic Revenue Strategy that increases organisational efficiency, revenue and profitability".

The GameChanger Open Pricing application enables hotels and apartments to yield rates independently by property and stay date, room type, booking channel and customer segment, driving increased revenue, profit and efficiency. Duetto's fully deployed hotel clients using GameChanger have recorded an average RevPAR Index lift of 6.5%.

Intelligent reporting solution ScoreBoard enables hotels and hotel companies to quickly and efficiently produce and share multi-property reports such as financial forecasts and budgets, leading to more accurate reporting and streamlined operations.

Contracted-business optimisation is achieved with BlockBuster which helps hotels to bring together sales and revenue management to effectively yield group bookings and optimise on contracted business. PlayMaker enables hotels to personalise the booking path and increase conversion.

"Duetto launched with some of the brightest cloud technologists and paired them with some of the most experienced - and passionate - hospitality experts. Together, we challenge each other every day and that drives us to find new and better solutions to the industry's greatest problems," says Michael McCartan, managing director, EMEA, Duetto. "We advocate for a holistic revenue strategy that brings together sales, marketing, revenue management and all revenue generating functions together working toward a common goal - increased revenue and profitability. Our cloud technology and advanced analytics make that possible, and our Customer Success team ensures it happens. It's why we've built our team with experienced revenue managers who understand our customers' challenges and can speak their language."

To date, more than 2,500 hotel and casino properties in more than 60 countries have partnered to use Duetto's applications. Duetto works with many innovative hotel companies from the very big (NH Hotel Group) to the very small (Nira Hotels & Resorts), from beach (Palladium Hotel Group) to city centre (GLH), from luxury (Nobu Hotel Shoreditch) to budget (easyHotel).

Streamline Corporate Housing software is "the right solution for corporate housing and serviced apartment providers who are looking for a long-term software partner that will help them manage their growth".

Director of product and business development Eric Bache, says: "At Streamline, our software has been developed by housing providers. We have always leveraged the partnership with our clients to ensure we are building a software that suits their immediate needs of profitability and efficiency. We are focused on providing an all-in-one solution for all users of our platform. Research, innovation, and seamless integrations with third parties allow our software to evolve with the ever-changing landscape of the industry."

Its features include:
Built-in CRM/Lead Management System
Fully Integrated Accounting Suite - Monthly Invoicing/Accounts Receivable/P&Ls
CEO Dashboard with KPI's - Occupancy, Revenue, Bookings, In-House and AR Aging
Automated Document System With E-Signature
Guest App - Enhance the Guest Experience
Housekeeping/Maintenance Apps - Connecting the field operations staff with the office
Incoming Call Management Suite- 24 hour call center API
Multi-Currency support & Multi-Language API
Direct Connection to OTAs (Booking.com, Expedia, AirBnB, HomeAway)
Open API (approx. 100 connections) Payment gateways, OTA's and Business Services
World Class Server and Data Security via Amazon Web Services
Streamline University - Advanced System Training
Streamline Summit  - A yearly event for our clients

Bache continues: "In order to service the demands of the growing furnished accommodations market, we built logic that allows users to define when and which units they wanted available to OTAs. This enables providers to service both their traditional business travelers, as well as the rapidly expanding consumer market. Connectivity is something that has been missing in this industry - not only the ability to connect real-time to online distribution channels, but connect with each other. Streamline believes in an open environment where everyone can benefit by working together. Companies often share inventory real-time to improve guest retention and expand their business reach. Streamline is not just another software solution. We are a family of corporate housing leaders working together to build the best software in the industry."

The next Product Portfolio, published on November 1st will focus on providing a good night's sleep, covering beds, bedding, fabrics, laundry services and sleep technology. For more information email [email protected].

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