A tip for Hilton's Chris Nassetta
It was something of a shock to hear Hilton boss Christopher Nassetta admit that he doesn't tip housekeeping staff when staying at Hilton properties.
By George Sell
Created 16 June 2019
What's in a name?
• Defining what the term boutique hotel actually means is a thankless and probably impossible task.
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By George Sell
Created 06 March 2019
OTAs: the pressure is mounting
The OTAs are coming under increasing scrutiny from regulatory bodies in the UK and the EU.
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By George Sell
Created 06 March 2019
Wellness goes global
• IHG’s acquisition of Six Senses shows just how seriously the major hotel players are now taking wellness and sustainability - the two pillars of the Six Senses brand.
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By George Sell
Created 06 March 2019
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