Q&A with James Ferguson at Confetti Culture: The power of recognition and reward

BHN spoke to James Ferguson, principal consultant at Confetti Culture LLC and author of The Confetti Culture Playbook, about the managerial qualities and skills needed to lead a team post-Covid.

By Eloise Hanson | Updated

Delve into the most disruptive force the hotel industry has seen

Julian Houchin, director of Eden Arc Hospitality, explores hybrid hotels in a post-pandemic, remote work era.

By Julian Houchin | Updated

How to unlock lifetime loyalty with a focus on memorable moments

Richard Valtr, founder of property management system Mews, explains how hotels can engender guest loyalty through automation.

By Richard Valtr | Updated

How to motivate customers to prioritise your holiday destination

Even before Covid-19, consumers wanted more excitement from their accommodation experience. Industry expert, Julian Houchin, explains how to tap into the meteoric trend in modular lodging.

By Julian Houchin | Updated

Why the hotel industry is going completely cloud-based

Hotel management software company Preno shares the benefits of cloud-based software for hotels.

By Alix Dougherty | Updated

Miami [Credit:Gautier Salles on Unsplash]

Hotel and short-term rental convergence: Q&A with Brian Ferdinand, SoBeNY owner

BHN news editor Eloise Hanson speaks to Brian Ferdinand, owner of SoBeNY and managing partner of CorpHousing Group, about the opportunities to operate and manage a diversified portfolio.

By Eloise Hanson | Updated

Lockdown easing: Has Covid-19 changed the chance of success for high-end hoteliers?

Giles Fuchs, owner of Burgh Island Hotel, explains why he believes luxury hotels are "primed to thrive" post-Covid.

By Giles Fuchs | Updated

How I was unfriended by the hotel industry and lived to tell the tale

Bill Barnett, managing director of C9 Hotelworks, discusses the absence of B2C communication and urges hoteliers and their marketing teams to not forget existing customers.