Eloise Hanson

Eloise joined IHM as an editorial intern in July 2019. With an MA, BA, and NCTJ qualification, she also has experience working in the hospitality industry. Keen to put her knowledge into practice, Eloise will be writing news and feature articles for the Boutique Hotel News and the Serviced Apartment News websites. In her free time, Eloise enjoys practicing yoga and is striving to reduce her carbon footprint.

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Recent Articles by Eloise

now pause launches Take 5 campaign

News Story /

UK: nowpause.org, a wellbeing initiative designed for the hospitality sector, has launched its Take 5 campaign to support hospitality reopening.

Bespoke Hotels appoints CEO

News Story /

UK: Thomas Greenall has been promoted to the position of chief executive at Bespoke Hotels, effective from 1 July 2020.

Hotels ready for action?

Blog Post /

Hospitality businesses have recently been given the green light to reopen their doors to the public from 4 July following a three-month temporary closure.

IHG reopens 90 per cent of global portfolio

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Worldwide: InterContinental Hotels Group has reported an expected 75 per cent revPAR decline for the second quarter overall, with “small but steady” improvements during the quarter.

Rosewood update on global recovery

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Worldwide: Rosewood Hotels & Resorts has shared new plans and strategies as part of its path to recovery from the COVID-19 pandemic.

11 Cadogan Gardens appoints GM

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UK: The five-AA-star property located in Chelsea has appointed Ian Richardson as its new general manager, succeeding Soloman Khaddour.

StepStone Hospitality appoints CEO

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US: Rhode Island-based StepStone Hospitality has promoted Blair Wills to president and CEO, with the company’s founder Tom Russo continuing his role as chairman.

Soho House secures $100m equity financing

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US: Led by Ron Burkle, founder of private equity firm Yucaipa Companies, the investment was made at the valuation of $2 billion which was established by a funding round in 2019.

Urban Living webinar: Investor sentiment

Feature /

In the latest IHM Urban Living webinar, more than 450 sector leaders signed up to hear how investor sentiment has been effected by the coronavirus crisis across all sectors of the hospitality industry.

Beyond Green Travel acquired by Preferred Hotel Group

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UK: Preferred Hotel Group, Inc., the family-owned parent company of Preferred Hotels & Resorts, has announced the acquisition of Beyond Green Travel, a tourism organisation providing sustainable services and consulting.

Domestic travel searches surge in May

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Worldwide: Tripadvisor has revealed findings from its multi-month study on consumer travel sentiment, highlighting early green shoots of recovery in a number of countries worldwide.

EVP appointed at Pivot Hotels & Resorts

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US: Davidson Hotels & Resorts has appointed Jeff Toscano as executive Vice President of Pivot Hotels & Resorts, the group’s lifestyle and luxury operating division.

Contactless app allows safe luggage handling

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US: Chexology, a technology provider for checking in items, is introducing its contactless application to the hospitality industry so operators can prevent the spread of COVID-19.

OYO launches ‘Scrubbed Clean’ programme

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US: OYO Hotels has developed its ‘Scrubbed Clean’ programme in compliance with the US Centers for Disease Control and Prevention (CDC) guidelines to ensure a healthy and safe environment for guests and staff.

Forbes Travel Guide introduces back-to-work guidelines

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US: Forbes Travel Guide (FTG) has launched a complimentary set of best practice guidelines, coupled with a virtual training programme, to support luxury establishments prepare for post-quarantine service changes.

Free Masketeers campaign launches

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UK: Free Masketeers is designing bespoke face masks for businesses using the leftover fabric from London hotel uniforms and NHS approved scrubs.

Marriott extends furlough to October 2020

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US: Marriott International announced on Wednesday that it will extend its furlough and reduced workweek schedules to 2 October 2020, and expects a “significant number of above property position eliminations” later this year.

Penta Hotels appoints managing director

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Germany: Rogier Braakman has been appointed as the managing director of Penta Hotels Worldwide, succeeding Eugène Staal who served as president for over two years.

Snapshot: CEO call to arms

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At a time when the world feels disconnected, it has never been more important to reach out and inspire. Here are my favourite videos of forward-thinking CEOs that have motivated their teams and shared messages of hope during these challenging times.

Ritz hotel sold for “half the market price”

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UK: London’s iconic Ritz hotel was sold for less than 800 million pounds to a private Qatari investor, following the discovery of secretly recorded conversations of an initial £1.3 billion offer.

AHLA urges Congress for additional funding for small hotels

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US: The American Hotel & Lodging Association (AHLA) has released a new report that reveals small business hotels will require additional SBA loan funding under the Paycheck Protection Program (PPP) to prevent loss of jobs and closure.

Net leisure spending falls seven percentage points

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UK: According to Deloitte’s latest Leisure Consumer report, spending fell seven percentage points in the first three months of 2020 compared to last year, with in-home leisure spending increasing by one percentage point.

Shankly Hotel falls into administration

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UK: Signature Living’s Shankly Hotel in Liverpool has entered administration, appointing administrators Duff & Phelps to Signature Shankly Ltd, the leaseholders of the building.

HIX hotel interiors event announces 2020 concepts

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UK: Scheduled to take place 19-20th November 2020 in London’s Business Design Centre, the theme for HIX is ‘All Together Now’ with each edition designed to capture the spirit of the times.

Hybrid boutique brand D. Alexander pivots towards mid-term stays

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US: D. Alexander, a hybrid hotel and rental brand, has decided to eliminate all short-term stays and focus on mid-term stays in order to provide people with “safe, clean escapes to heal, rejuvenate, be productive and continue to keep living mindfully”.

Greece welcomes first vegan hotel

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Greece: Koukoumi Boutique Hotel 4* will open this summer in Ano Mera Mykonos, and marks the first and only vegan hotel in Greece.

Government extends coronavirus loan scheme to all SMEs

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UK: Chancellor Rishi Sunak has unveiled new measures to extend the Coronavirus Business Interruption Loan Scheme (CBILS) to all viable small businesses affected by COVID-19, and also announced a scheme for larger companies.

UKHospitality and Caterer.com launches redeployment hub

News Story /

UK: Trade body UKHospitality and jobs board Caterer.com, along with charity Hospitality Action, has launched The Hospitality Redeployment Hub allowing displaced hospitality workers to find short-term roles in other sectors.

Hotel built over 2,300-year old ruins

News Story /

Turkey: The Museum Hotel Antakya, a luxury hotel located in the former Roman city of Antioch, is built directly over and around an archaeological site that is home to the world’s largest single-piece floor mosaic.

US hotel industry on ‘brink of collapse’

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US: Data from the American Hotel & Lodging Association (AHLA) shows a historic drop in room demand, with hotels operating at 25 per cent occupancy and estimations of nearly 3.9 million job losses in the coming weeks.

The Standard Stands Together Relief Fund launches

News Story /

Worldwide: Standard International has launched a fund, seeded by the leadership team at The Standard, to provide financial support to team members who have lost jobs due to the effect of COVID-19.

Sol Kerzner passes away

News Story /

South Africa: Hotelier and developer Solomon Kerzner, founder of the Southern Sun Hotel Group, Sun International, and Kerzner International, has died of cancer at his family home in Cape Town, aged 84.

Shropshire hotel ‘devastated’ after food raid

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UK: The Old Vicarage near Bridgnorth was broken into on Friday night, with intruders taking around £1,200 worth of food set aside for a community food delivery service during the coronavirus crisis.

PM announces closure of pubs and restaurants

News Story /

UK: In the latest of a regular daily briefing, Prime Minister Boris Johnson has announced further measures to tackle coronavirus by ordering the closure of cafes, pubs, and restaurants from Friday 20 March.

LA turns to hotels to house the homeless

News Story /

US: With 75 per cent of the city’s homeless population currently living on the streets, LA is looking to hotels to protect these residents as part of its emergency response to the COVID-19 outbreak.

DUKES LONDON temporarily closes

News Story /

UK: The luxury boutique hotel, located close to Buckingham Palace, is to close on Friday 20 March at 12pm for a duration of one month.

Devonshire Club ceases trading

News Story /

UK: The London-based private members club has issued a statement confirming the closure of its premises, effective from 17 March 2020.

Marriott begins to furlough employees

News Story /

Worldwide: Marriott International has announced it is starting to furlough what could be tens of thousands of employees as it closes hotels globally.

Neville and Giggs open hotels to NHS workers cost free

News Story /

UK: Former Manchester United footballers Gary Neville and Ryan Giggs, who co-own two hotels in Manchester through their GG Hospitality group, have announced that both properties will be made available free of charge to NHS workers.

Messages from global hotel leaders addressing COVID-19

News Story /

Worldwide: Major hotel groups and chains are responding to the coronavirus outbreak through personal statements and letters published online to reassure guests and staff of amended policies, updated health and safety measures, and a positive recovery.

UK general public to avoid pubs, clubs and theatres

News Story /

UK: The prime minister Boris Johnson has announced new measures to tackle the coronavirus outbreak, advising that everyone in the UK should avoid all non-essential contact and all non-essential travel.

Soft launch: behind the scenes at Victorian House Hotel

Feature /

What exactly does a soft launch involve? What are the benefits? And what can you learn from the process moving forwards? BHN spoke to the team at Victorian House Hotel in Grasmere to glean a better understanding of the logistics.

Marriott makes number of policy changes

News Story /

Worldwide: In light of the coronavirus pandemic, Marriott has amended some of its policies to better cater to the health of guests and reassure safe travel.

To F&B or not to F&B: a hoteliers dilemma

Feature /

International Hospitality Media (IHM), publisher of Boutique Hotel News (BHN), in partnership with AHV Associates, host its latest hospitality business debate this week at L’oscar London.

Shepherd Cox acquires Crab Manor Hotel

News Story /

UK: Hotel group Shepherd Cox has recently acquired the five-star hotel in North Yorkshire, along with its double AA Rosette Crab and Lobster restaurant.

Mama Shelter to open in Luxembourg May 2020

News Story /

Luxembourg: The latest Mama Shelter property marks the 13th international opening of the brand, joining hotels in London, Belgrade, Los Angeles, Lille and Rio de Janeiro.

Corinthia Hotels announces Doha debut

News Story /

State of Qatar: Corinthia Hotels has signed an agreement with United Development Company (UDC) to manage and operate a luxury 110-bed property constructed by UDC in Doha.

Aman reveals Janu hotel brand

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Worldwide: Following two years of research and development, Aman welcomes its sister brand Janu, launching in Montenegro, Saudi Arabia and Japan in 2022.

Coronavirus: its effect on the travel industry

Feature /

Worldwide: Following news that IHIF, Europe’s largest investment conference, is to be postponed due to the global concern regarding the coronavirus outbreak, BHN looks at how the epidemic is impacting travel and hospitality.

Hyatt to develop 756-key hotel in Makkah

News Story /

KSA: Hyatt Hotels has entered into a management agreement with Umm Alquru for the development and construction of a Grand Hyatt branded property in the Holy City of Makkah.

One&Only to debut in Europe this summer

News Story /

Montenegro: Opening 1 July 2020, One&Only Portonovi marks the group’s foray into Europe, and will feature Chenot Espace - a first-of-its-kind wellness concept.

One&Only Mandarina to open in June 2020

News Story /

Mexico: The latest addition to One&Only’s collection of luxury resorts will feature 104 free-standing villas and treehouses, and 54 private homes along the Riviera Nayarit in Mexico.

The Chow Kit makes Travel + Leisure 2020 It List

News Story /

Malaysia: The Ormond Group’s latest design-led property, in the historic Chow Kit neighbourhood of Kuala Lumpur, has been recognised by Travel + Leisure as one of the top new hotels for 2020.

Expedia reveals boom in UK wellness tourism

News Story /

UK: The latest data from Expedia Group shows that greater numbers of domestic and international visitors are seeking UK locations famed for relaxation and natural beauty.

The value of a strong social media presence

Feature /

Alexander Novicov of IQD Agency highlights the importance of maintaining a strong social media presence for hoteliers and shares some tips on how to improve online image.

10 Mondrian hotels to open by 2021

News Story /

Worldwide: The Mondrian brand is to expand in Europe, with sbe announcing its first ever location in Asia with a property in Seoul.

L’oscar London launches The Baptist

News Story /

UK: The Baptist is a recent addition to L’oscar’s private event space, and The AOK Events Group has been appointed as its exclusive sales agent.

Nadler Hotels rebrands as The Resident

News Story /

UK: The boutique hotel group, with four properties in London and one in Liverpool, has rebranded as The Resident with a focus on “a more hosted experience”.

INTELITY partners with Mews PMS

News Story /

Worldwide: INTELITY, a guest engagement and staff management platform, has partnered with Mews, a property management system for hotels and hostels.

PPHE Hotel Group to develop Croatian hotel

News Story /

Croatia: PPHE, which develop, own, and operate hotels, have announced plans to develop a hotel in the centre of Zagreb through its subsidiary Arena Hospitality Group d.d.

Booking.com launches pilot app CityBook

News Story /

Europe: Booking.com has announced the launch of a new pilot product, CityBook - a responsive digital guide - in the cities of Paris, London and Amsterdam.

Hilton launches Tempo brand

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US: Hilton’s latest lifestyle brand, Tempo, is to serve “modern achievers” who seek a hotel experience that reflects their ambition.

The Mondrian brand to arrive in Europe

News Story /

France: The Cannes Grand Hotel on the Croisette is expected to reopen in 2021, whereas a second 97-room property is set to open in Bordeaux for the second half of 2021.

Hyatt announces partnership with Headspace

News Story /

Worldwide: Hyatt Hotels Corporation and Headspace has announced a new global wellbeing collaboration to bring mindful practices to employees, corporate customers and guests.

Hotel design trends for 2020

Feature /

Lisa Haude, president of Houston-based Paradigm Design Group, has outlined her predicted hospitality design trends for 2020.

Wearable panic button for hospitality staff

News Story /

US: A Philadelphia-based business, ROAR for Good, has created AlwaysOn - a panic button that allows hospitality workers to summon help when trouble is encountered on the job.

Launch of J Collection marks brand debut

News Story /

US: New Orleans Hotel Collection and French Quarter Hotel Collection have formed the umbrella brand J Collection, comprised of 19 boutique hotels and resorts.

Six Senses UK debut in 2023

News Story /

UK: The hotel will arrive in the UK’s capital, housed in the former Whiteleys department store in West London.

Andaz Dubai debut

News Story /

UAE: Hyatt Hotels has announced the opening of Andaz Dubai The Palm in the heart of Dubai’s man-made island, The Palm Jumeirah.

Nestor launches first tech-hotel

News Story /

UK: Nestor, a hospitality business in the alternative accommodation sector, has launched its first hotel alongside Aura Collection.

Sonder set for Miami flagship hotel

News Story /

US: BH Investment Group, in partnership with Andres Hogg and Eduardo Vargas, has announced One Eleven Wynwood Hotel by Sonder, scheduled for completion by summer 2021.

D&D London partners with SevenRooms

News Story /

UK: D&D London, a collection of restaurants, bars and hotels, has partnered with SevenRooms, a data-driven operations and marketing platform.

Itz’ana Resort & Residences opens

News Story /

Belize: Opening with the initial phase of 18 completed hotel suites along the beachfront on Placenia Beach, 103 villas are scheduled to come on line in spring 2020.

Calabash hotel honours Gary Rhodes

News Story /

Grenada: Leo Garbutt and the team at Calabash Luxury Boutique Hotel, where Rhodes opened his first restaurant abroad, has released a statement honouring the late chef.

Chef Gary Rhodes dies at 59

News Story /

Dubai: According to a family statement, Rhodes passed away on Tuesday “with his beloved wife Jennie by his side”.

Radisson RED to debut in Perth

News Story /

Australia: Scheduled to open in 2022, Radisson RED West Perth is located on the corner of Wellington Street and Colin Street.

Six injured in Eastbourne hotel blaze

News Story /

UK: The Claremont Hotel in the East Sussex town caught fire this morning, with six treated for minor injuries and one taken to hospital with reports of breathing difficulties.

Construction begins on Bike & Boot property

News Story /

UK: The former Mount Hotel in Scarborough will be home to the first Bike & Boot hotel - a “modern leisure” concept with “funky interiors” by Simon Rhatigan and Simon Kershaw.

Nobu Hotel Los Cabos opens in Mexico

News Story /

US: Nobu Matsuhisa, Robert De Niro, and Meir Teper - co-founders of Nobu Hospitality - celebrated the official launch of their latest project with a signature sake ceremony.

VLeisure partners with Travel Prologue

News Story /

Vietnam: VLeisure, a travel network platform, has partnered with Travel Prologue, a hotel direct booking service, to deliver live room rates and inventory to B2B channels.

Riad Spice opens in Marrakech

News Story /

Morocco: Owners Mike and Lucie Wood, of the Marrakech Riad - a collection of boutique properties - have opened their fifth riad.

Lore Group to debut US property

News Story /

US: Riggs Washington DC, a new independent hotel from Lore Group, is scheduled to open in early 2020 in New York’s Penn Quarter neighbourhood.

8Hotels acquires site in Sydney

News Story /

Australia: Following the purchase of six residential units, the 8Hotels brand will develop a nine-storey boutique hotel.

Accor plants 100,000 tress in UK

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UK: Over the last five years, Accor has planted the equivalent of nearly 200 football pitches of trees in partnership with the Woodland Trust.

Kimpton brings Stay Human Project to Europe

News Story /

UK & Netherlands: Kimpton’s Stay Human Project has arrived in Europe for the first time, aimed at encouraging guests to “forge meaningful ties with other guests.”

Ness Walk receives five-star accreditation

News Story /

Scotland: A luxury highland hotel, in the centre of Inverness, has been given a five-star accreditation from VisitScotland following its £7 million redevelopment.

Ace Hotel to debut in Sydney

News Story /

Australia: Lifestyle brand Ace Hotel has partnered with developer Golden Age Group to launch its first property in Surry Hills in 2021.

Cvent appoints head of European sales

News Story /

UK: Cvent – a meetings, events, and hospitality management technology provider – has appointed Graham Pope as head of European sales for its hospitality cloud platform.

Kimpton Hotel Arras opens in Asheville

News Story /

US: The 128-room boutique hotel opened its doors October 1, 2019, and is a historic transformation of the former BB&T Bank building in downtown Asheville.

OTA Amoma ceases trading

News Story /

US: The hotel booking website Amoma.com has stopped trading following “intense online competition.”

IHG partners with JA Worldwide

News Story /

US: InterContinental Hotels Group (IHG) and Junior Achievement Worldwide (JA) are to launch a global partnership to introduce young people to careers in hospitality.

Gran Meliá Arusha opens in Tanzania

News Story /

Africa: Luxury Spanish hotel brand, Gran Meliá Hotels & Resorts, have announced the opening of their first property in Africa – Gran Meliá Arusha.

Hotel Indigo to debut in Lima

News Story /

Peru: The Hotel Indigo Lima Miraflores will be the brand’s first property in South America, and is set to open in early 2022.

The Beach Hotel in Byron up for sale

News Story /

Australia: Expecting to field offers in excess of $100m, owners Investment Impact Group (IIG) have decided to put the Beach Hotel on the market.

Mama Shelter to open in Bahrain

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Middle-east: Located in the capital city of Manama, the 160-room boutique hotel by Mama Shelter is said to open late 2019.

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