Eloise Hanson

Eloise joined IHM as an editorial intern in July 2019. With an MA, BA, and NCTJ qualification, she also has experience working in the hospitality industry. Keen to put her knowledge into practice, Eloise will be writing news and feature articles for the Boutique Hotel News and the Serviced Apartment News websites. In her free time, Eloise enjoys practicing yoga and is striving to reduce her carbon footprint.

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Recent Articles by Eloise

Paradero Hotels launches in January 2021

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Mexico: Paradero Todos Santos, a 35-suite property, will open on 15 January 2021 and marks the beginning of Paradero Hotel’s plan to expand throughout destinations in Mexico.

Henry’s Townhouse opening this December

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UK: The seven-bedroom property in Marylebone, once the home of Jane Austen’s brother Henry, is a collaboration between owners Jane and Steven Collins and Russell Sage Studio.

Talland Bay Hotel unveils sea view suites

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UK: Set on a clifftop in Cornwall, Talland Bay Hotel has revealed an extension to the 16th century building that’s created two additional rooms, along with a bungalow at the rear of the property.

CO2 neutral and climate positive hotel set for 2021

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Denmark: The Hotel Green Solution House (Hotel GSH) on the island of Bornholm will welcome a new 24-key wing that’s built from wooden materials by architecture firm 3XN and its in-house green think-tank GXN.

Luxury hotel bedding brand Suitenings launches

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Belgium: Bedding manufacturer Latexco has launched Suitenings which offers hotels and other accommodations customised bedding products, including services from consultancy to after-sales advice and support.

Americans unlikely to travel in holiday seasons

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US: A national survey by the American Hotel & Lodging Association (AHLA) shows that 72 per cent are American are unlikely to travel for Thanksgiving and 69 per cent unlikely to travel for Christmas.

NH Hotel Group introduces Mobile Guest Service

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Worldwide: Mobile Guest Service, a digital solution launched by NH Hotel Group, is designed for guests to interact with the company’s hotels and services from any electronic device such as mobile phone, tablet or laptop.

Safety cited as top priority for sourcing venues

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Europe: Research by Cvent reveals that duty of care remains the top priority for event planners, with health and safety considerations as most likely to influence the selection of a venue.

Guesty expands to boutique hotel management

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Worldwide: Property management platform Guesty has announced it will now support aparthotel and boutique hotel management, expanding from the short term rental market.

RedDoorz launches lifestyle brand SANS

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Singapore: RedDoorz, a hospitality company that operates in Southeast Asia, is rolling out its new economy lifestyle hotel brand SANS in Indonesia with five new properties targeted by the end of 2021.

Eden Roc resort joins Davidson Hotels & Resorts

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US: Davidson Hotels & Resorts has been appointed to manage Eden Roc Miami Beach and Nobu Hotel at Eden Roc, operated through its lifestyle and luxury division Pivot Hotels & Resorts.

Hospitality leaders react to Biden’s election

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US: Following Joe Biden’s election as the next Democratic president of the United States, industry experts share their views on what this could mean for the hospitality and travel industries.

RMS Cloud reveals enhanced booking engine

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Worldwide: RMS Cloud, a software company for the hospitality industry, has improved its inbuilt internet booking engine (IBE) to enhance functionality and improve the user experience.

Leumi UK appoints CEO

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UK: The London-based subsidiary of Israel’s international bank Leumi has appointed Mickey Schiller as its CEO, succeeding Gil Karni.

FIG wins Olympic Hotel Amsterdam

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Netherlands: Fusion Interiors Group (FIG) has been appointed on a repositioning project for the Olympic Hotel Amsterdam to attract a new guest target group.

Report highlights change in how venues are used

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Worldwide: A report by Withers, an international law firm, reveals how Covid-19 is changing what customers want and look for in hospitality venues, with expert commentary from figures within property, architecture, land development and academia.

The Lowry joins Preferred Hotels’ L.V.X. Collection

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UK: The five-star hotel in Manchester, The Lowry, has been accepted into membership of Preferred Hotels & Resorts’ L.V.X. Collection, which represents renowned properties with exceptional dining, entertainment and spas.

Four Corners Hospitality Group launches

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UK: Four Corners Hospitality Group (FCHG) is an acquisition, advisory, consultancy and asset management company for the hotel sector led by Tim Shearman and Kym Kapadia.

The Langham, Venice to open 2023

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Italy: Langham Hospitality Group has announced its first property in Italy, located on the Venetian Lagoon on the island of Murano.

Hotel software allows direct sale of rooms by the hour

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Worldwide: BYHOURS, a marketing and management company for hotel microstays, has created a new line of business BYHOURS DIRECT that allows hotels to make guest rooms and meeting rooms available to clients by the hour.

Marriott announces work anywhere offer

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Worldwide: Marriott International has announced a programme to work anywhere with Marriott Bonvoy, with three packages catering to different needs.

Mondrian flag to replace The Curtain

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UK: Accor and sbe have announced an agreement with the property’s owners, the Reuben Brothers, to turn the 120-room property into a Mondrian hotel.

The Broadwick Soho opening September 2021

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UK: The 57-key independent luxury hotel will be the first London hotel designed by Martin Brudnizki, the architect and designer behind private club Annabel’s also located in the city.

Graduate Hotels debuts in Europe 2021

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UK: Graduate Hotels, a collection of hotels anchored in university towns and cities across the US, will debut its first European properties in Cambridge and Oxford in spring 2021.

Banyan Tree Group launches extended-stay pass

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Worldwide: Banyan Tree Group has announced the launch of Habitat, a 12 month pass that enables guests to enjoy long-term stays at properties in more than 30 destinations around the globe.

Aman founder launches Azumi brand

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Japan: Adrian Zecha, founder of Aman, in partnership with Japanese hospitality group Naru Developments, have announced the first Azumi property will open in spring 2021.

HBAA launches ‘Meet Safe, Meet Smart 30’ campaign

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UK: HBAA, the trade association for the hotel booking agency, apartment and venue community, is launching a campaign to rebuild confidence among planners and to communicate and support government regulations.

Radisson introduces conversion brand

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Worldwide: Radisson Hotel Group is launching a conversion brand, Radisson Individuals, to bring independent hotels and local, regional chains into the group’s global platform.

Andaz to debut in Lisbon

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Portugal: Hyatt Hotels Corporate has entered into a management agreement with Feuring Hotel Lissabon GmbH & Co. KG to open the first Andaz hotel in Lisbon, expected in 2024.

Accor opens first TRIBE in Europe

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France: The TRIBE Paris Batignolles is the first under the TRIBE brand to open in Europe and forms part of a series of planned openings across the continent.

Whitworth Hall Hotel to close indefinitely

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UK: The hotel is due to close indefinitely on 25 October 2020 as a result of the coronavirus pandemic, following its acquisition by The Apartment Group (TAG) in September.

The Tokyo EDITION opens next week

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Japan: The 206-room The Tokyo EDITION, Toranomon is the first of two locations in the city, and is set to open its door 20 October, 2020.

UK hotels in third stage of booking cycle

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UK: A report by SiteMinder reveals that five stages lay ahead of the world’s accommodation providers until booking cycles reset to a different normal, and currently the UK’s hotel industry has entered the third stage flux.

Jurny expands in the Middle East

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Israel: Jurny, an SaaS-based management solution, has announced a partnership with I-Swift to operate a new aparthotel in the centre of Tel Aviv.

The Valley Hotel opening 2021

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US: The 129-room Valley Hotel is scheduled to open in January 2021, and marks the first luxury lifestyle hotel in Homewood, Alabama.

The Hari Hong Kong opening December

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Hong Kong: Set to open on 12 December 2020, The Hari Hong Kong is the sister property to its London post and marks the second opening under the Hari brand for the Harilela Group.

Luminary Hotel & Co opens its doors

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US: Located in downtown Fort Meyers, Florida, the 243-room boutique Luminary Hotel & Co has officially opened and marks the first Autograph Collection hotel within the area.

The Beaumont to add 25 bedrooms

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UK: The five star hotel in London’s Mayfair will remain closed until late spring 2021 to work on “long-planned improvements” converting an adjoining building.

Top five hotel chains lose $25.2 billion

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Worldwide: According to data by StockApps, the combined market capitalisation of Marriott, IHG, Hilton, Wyndham and Choice Hotels hit $79.2 billion in September - a $25.2 billion drop since the beginning of 2020.

Bottleworks Hotel announces winter opening

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US: The $300 million mixed-use Bottleworks District development in Indianapolis will open this winter, and includes a hotel, food hall, cinema, retail and office space.

Kelham Hall estate set for auction

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UK: Christie & Co has announced that Kelham Hall & Country Park in Nottinghamshire will be put up for auction in October through Allsop’s with a guide price of £6,500,000.

UK tourism outperforms global recovery

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UK: According to the Lloyds Bank UK Recovery Tracker, in collaboration with IHS Markit, tourism and recreation in the UK is outpacing international markets.

Institute of Hospitality appoints vice chairman

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UK: Robert Richardson, general manager at The Cave Hotel & Resort Resort, has been appointed as the vice chairman of the Institute of Hospitality, an organisation that supports managers and aspiring managers in the hospitality, leisure and tourism industry.

Inhabit Hotel joins Design Hotels

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UK: London’s first wellness hotel Inhabit, located in Paddington, has joined the handpicked and global portfolio of independent properties at Design Hotels and has been awarded Green Key certification.

Sir Terence Conran passes away

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UK: British designer and restaurateur, Sir Terence Conran, who founded the retail store Habitat, has died at the age of 88.

First SLH hotel achieves GBAC STAR accreditation

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UK: Rockliffe Hall in County Durham is the first hotel within the Small Luxury Hotels of the World (SLH) portfolio to achieve the Global Biorisk Advisory Council (GBAC) STAR accreditation.

Two Canterbury hotels brought to market

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UK: The Castle House Hotel and The Canterbury Hotel are being sold off guide prices of £1.75 million and £1.5 million respectively through Colliers International.

The Orchid Hotel comes to market

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UK: Located in the city centre of Bournemouth, The Orchid Hotel has been brought to the market through Christie & Co and joint agents Savills.

60,000 hospitality jobs at risk in Scotland

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Scotland: More than one in four hospitality and tourism jobs are at risk in Scotland according to a new report from academics at the University of Edinburgh Business School and credit risk assessment company Wiserfunding.

MGallery makes debut in Greece

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Greece: The 177-room Athens Capital Hotel - MGallery has officially opened its doors, marking the first ever from Accor’s MGallery collection to launch in the country.

Royal British Legion to sell four coastal hotels

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UK: The Royal British Legion has instructed Colliers International’s Hotels Agency team to sell four coastal break centre hotels either individually or for a combined guide price of £4.175 million.

Duetto announces two senior appointments

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US: Duetto, a software as a service provider of revenue management solutions, has announced Cheryl Chavez as its chief product officer and James Lim as senior vice president of engineering.

Aria Resorts sees investment property boom

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UK: Aria Resorts, a UK holiday company, has seen a 50 per cent rise in holiday property sales post-lockdown as the demand for staycations continue into the autumn.

Hotels adapt to micro-wedding trend

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US: With COVID-19 eliminating large gatherings, weddings have either been cancelled, postponed or downsized, and now hotels are offering micro-wedding packages.

€5.7b recorded for European hotel transactions H1 2020

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Europe: Hotel transaction data from Cushman & Wakefield reveals the first half of 2020 saw an increase in investors retreating to their home regions, with 78 per cent of the recorded €5.7 billion originating from within Europe.

Mark Carney joins Brookfield to launch ESG

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Canada: Mark Carney, the former governor of the Bank of England, has been appointed as vice chair and head of ESG and impact fund investing at Brookfield Asset Management.

Bulgari to open first hotel in Rome

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Italy: Bulgari Hotels and Resorts is set to open its first property in Rome, located in the city’s Campo Marzio neighbourhood and scheduled for 2022.

US hotels facing historic level of foreclosures

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US: A national report compiled by Trepp reveals that nearly one in four hotel CMBS loans are delinquent on payment, leading to 4000 industry leaders writing an urgent letter to Congress for support.

STA Travel files for insolvency

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Switzerland: In a statement issued by STA Travel Holdings, the firm announced it has appointed an external administrator to help determine the next steps.

The Westleton Crown unveils lockdown renovation

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UK: The Westleton Crown, part of the Chestnut Group, has completed a refurbishment of the 34-bedroom property which takes inspiration from the local wildlife and landscape of the Suffolk coast.

US hotel industry expected to rebound 2024

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US: STR has downgraded its forecast of the US hotel industry for 2020, with Tourism Economics suggesting the peak of the pandemic will be at the beginning of 2021.

Delano brand coming to Europe 2023

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Italy: sbe has announced the expansion of the Delano brand into Europe with the opening of Delano Porto Cervo in Costa Smeralda, Sardinia Italy by June 2023.

San Francisco tourism expected to fully recover in 2025

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US: According to research by San Francisco Travel Association (SFTA), the number of visitors to the city is expected to contract by over 50 per cent with a predicted $10.7 billion loss in visitor spending for 2020 and 2021.

Accor launches Hotel Office concept

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UK / Europe: Accor has announced it will offer its hotel rooms for remote workers to make daytime bookings across 250 UK hotels and a further 70 in Europe.

$186b loss for UK travel and tourism sector

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UK: The World Travel & Tourism Council (WTTC) has estimated that the country is likely to lose “a staggering” $186 billion from the sector’s contribution to UK GDP.

Campbell Gray Hotels to open wellness retreat

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Portugal: Palácio de Canavezes, on the edge of Douro Valley near Porto, is expected to open in the spring of 2021 and will feature a world class health and wellbeing centre.

CPG launches boutique brand Fable

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NZ: CPG Hotels, a privately-owned operator, has launched a new brand and collection of five-star properties called Fable Hotels & Resorts.

COVID fuels interest for accommodation pods

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UK: A Scottish design and manufacturing firm, Armadilla, is seeing a growing order book for its luxury and ecofriendly accommodation pods as the company returns to operations.

Hotel bed bug tech secures $1.18m

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UK: Spotta’s smart pest system has raised $1.18 million in seed funding from investors including Martlet Capital, Wren Capital and the Angel CoFund.

Government grant schemes to close 28 August

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UK: The government has confirmed that the Retail, Hospitality and Leisure Grants Fund (RHLGF), the Small Business Grants Fund (SBGF) and the Discretionary Grant Fund should close by 28 August 2020.

YOTEL announces central London opening

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UK: The group’s first central London hotel in Clerkenwell will officially open on 1 August 2020, and marks the the first new hotel to open in the city since lockdown.

‘No-app’ mobile check-in solution launches

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UK: FORTYEIGHT.AI, a technology company, has joined forces with Twilio, a communications platform, to launch a ‘no-app’ mobile check in solution for Britain’s hospitality industry.

citizenM eyes German market

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Germany: Dutch hotel and lifestyle brand citizenM has entered into a collaboration with German project developer GBI, assessing prime locations for the brand’s entry into the German hotel market.

UK travellers seek flexibility over low cost

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UK: A study by SiteMinder, a guest acquisition platform, has found that more than half of UK locals plan to travel domestically during the remainder of 2020 and will prioritise flexibility over low cost.

Kerzner International appoints leadership team

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Dubai: Kerzner International Holdings Limited has announced its new leadership team, with several key promotions handed to Michael Wale (former CEO), Philippe Zuber (former COO) and Michel Checoury (current CFO).

Starhotels appoints MD

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Italy: Starhotels, the first Italian private hotel company by revenue, has appointed Francesco Brunetti as managing director of the group.

The Hoxton launches Camp Hox this summer

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UK: For the month of August, The Hoxton is launching a pop-up camping experience in Oxfordshire, coupled with a free nights’ stay at any of its London hotels.

£50m hotel planned for Debenhams Princes Street

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Scotland: Princes Street in Edinburgh is set to welcome a luxury four-star hotel as part of a £50 million redevelopment scheme, with proposals due to be submitted to the City Council this week.

Zleep enters Swiss market

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Switzerland: Deutsche Hospitality has signed its first site in Switzerland for a 90-bed Zleep hotel, scheduled to open in 2023.

Cvent launches Source Safely microsite

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Worldwide: Cvent, a meetings, events and hospitality technology provider, has revealed a new global database of venue health and safety information to allow for efficient planning, marketing and managing of meetings.

Rosewood Porto Cervo to open in 2022

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Italy: Rosewood Hotels & Resorts has been appointed by Quianto Capital Limited to manage Rosewood Porto Cervo, which will open in Sardinia in 2022.

Travel Curious partners with Preferred Hotels

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Worldwide: Private tour and experiences provider Travel Curious is partnering with Preferred Hotels & Resorts, offering guests access to over 900+ tour guides and activities.

Barnsdale Hall Hotel sells for £10m

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UK: The lakeside resort in Rutland has been sold to Dineshbhai and Savitaben Patel on behalf of the trustees, selling off a guide price of £10 million.

Findings revealed from cannabis tourism survey

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US: MMGY Travel Intelligence and Enlightn Strategies has announced findings from its cannabis tourism report, aimed at determining interest in and understanding of recreational cannabis-related products and experiences.

NoMad London opening December

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UK: The first NoMad hotel in Europe will be located in Covent Garden in the former Bow Street Magistrates Court, and is scheduled to open in December.

Plymouth ranks top in UK for market recovery

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UK: Colliers International’s COVID-19 Recovery Hotels Index has revealed the top city performers of the UK regarding market bounce back following the ease of lockdown restrictions.

now pause launches Take 5 campaign

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UK: nowpause.org, a wellbeing initiative designed for the hospitality sector, has launched its Take 5 campaign to support hospitality reopening.

Bespoke Hotels appoints CEO

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UK: Thomas Greenall has been promoted to the position of chief executive at Bespoke Hotels, effective from 1 July 2020.

Hotels ready for action?

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Hospitality businesses have recently been given the green light to reopen their doors to the public from 4 July following a three-month temporary closure.

IHG reopens 90 per cent of global portfolio

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Worldwide: InterContinental Hotels Group has reported an expected 75 per cent revPAR decline for the second quarter overall, with “small but steady” improvements during the quarter.

Rosewood update on global recovery

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Worldwide: Rosewood Hotels & Resorts has shared new plans and strategies as part of its path to recovery from the COVID-19 pandemic.

11 Cadogan Gardens appoints GM

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UK: The five-AA-star property located in Chelsea has appointed Ian Richardson as its new general manager, succeeding Soloman Khaddour.

StepStone Hospitality appoints CEO

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US: Rhode Island-based StepStone Hospitality has promoted Blair Wills to president and CEO, with the company’s founder Tom Russo continuing his role as chairman.

Soho House secures $100m equity financing

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US: Led by Ron Burkle, founder of private equity firm Yucaipa Companies, the investment was made at the valuation of $2 billion which was established by a funding round in 2019.

Urban Living webinar: Investor sentiment

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In the latest IHM Urban Living webinar, more than 450 sector leaders signed up to hear how investor sentiment has been effected by the coronavirus crisis across all sectors of the hospitality industry.

Beyond Green Travel acquired by Preferred Hotel Group

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UK: Preferred Hotel Group, Inc., the family-owned parent company of Preferred Hotels & Resorts, has announced the acquisition of Beyond Green Travel, a tourism organisation providing sustainable services and consulting.

Domestic travel searches surge in May

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Worldwide: Tripadvisor has revealed findings from its multi-month study on consumer travel sentiment, highlighting early green shoots of recovery in a number of countries worldwide.

EVP appointed at Pivot Hotels & Resorts

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US: Davidson Hotels & Resorts has appointed Jeff Toscano as executive Vice President of Pivot Hotels & Resorts, the group’s lifestyle and luxury operating division.

Contactless app allows safe luggage handling

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US: Chexology, a technology provider for checking in items, is introducing its contactless application to the hospitality industry so operators can prevent the spread of COVID-19.

OYO launches ‘Scrubbed Clean’ programme

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US: OYO Hotels has developed its ‘Scrubbed Clean’ programme in compliance with the US Centers for Disease Control and Prevention (CDC) guidelines to ensure a healthy and safe environment for guests and staff.

Forbes Travel Guide introduces back-to-work guidelines

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US: Forbes Travel Guide (FTG) has launched a complimentary set of best practice guidelines, coupled with a virtual training programme, to support luxury establishments prepare for post-quarantine service changes.

Free Masketeers campaign launches

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UK: Free Masketeers is designing bespoke face masks for businesses using the leftover fabric from London hotel uniforms and NHS approved scrubs.

Marriott extends furlough to October 2020

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US: Marriott International announced on Wednesday that it will extend its furlough and reduced workweek schedules to 2 October 2020, and expects a “significant number of above property position eliminations” later this year.

Penta Hotels appoints managing director

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Germany: Rogier Braakman has been appointed as the managing director of Penta Hotels Worldwide, succeeding Eugène Staal who served as president for over two years.

Snapshot: CEO call to arms

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At a time when the world feels disconnected, it has never been more important to reach out and inspire. Here are my favourite videos of forward-thinking CEOs that have motivated their teams and shared messages of hope during these challenging times.

Ritz hotel sold for “half the market price”

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UK: London’s iconic Ritz hotel was sold for less than 800 million pounds to a private Qatari investor, following the discovery of secretly recorded conversations of an initial £1.3 billion offer.

AHLA urges Congress for additional funding for small hotels

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US: The American Hotel & Lodging Association (AHLA) has released a new report that reveals small business hotels will require additional SBA loan funding under the Paycheck Protection Program (PPP) to prevent loss of jobs and closure.

Net leisure spending falls seven percentage points

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UK: According to Deloitte’s latest Leisure Consumer report, spending fell seven percentage points in the first three months of 2020 compared to last year, with in-home leisure spending increasing by one percentage point.

Shankly Hotel falls into administration

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UK: Signature Living’s Shankly Hotel in Liverpool has entered administration, appointing administrators Duff & Phelps to Signature Shankly Ltd, the leaseholders of the building.

HIX hotel interiors event announces 2020 concepts

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UK: Scheduled to take place 19-20th November 2020 in London’s Business Design Centre, the theme for HIX is ‘All Together Now’ with each edition designed to capture the spirit of the times.

Hybrid boutique brand D. Alexander pivots towards mid-term stays

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US: D. Alexander, a hybrid hotel and rental brand, has decided to eliminate all short-term stays and focus on mid-term stays in order to provide people with “safe, clean escapes to heal, rejuvenate, be productive and continue to keep living mindfully”.

Greece welcomes first vegan hotel

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Greece: Koukoumi Boutique Hotel 4* will open this summer in Ano Mera Mykonos, and marks the first and only vegan hotel in Greece.

Government extends coronavirus loan scheme to all SMEs

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UK: Chancellor Rishi Sunak has unveiled new measures to extend the Coronavirus Business Interruption Loan Scheme (CBILS) to all viable small businesses affected by COVID-19, and also announced a scheme for larger companies.

UKHospitality and Caterer.com launches redeployment hub

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UK: Trade body UKHospitality and jobs board Caterer.com, along with charity Hospitality Action, has launched The Hospitality Redeployment Hub allowing displaced hospitality workers to find short-term roles in other sectors.

Hotel built over 2,300-year old ruins

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Turkey: The Museum Hotel Antakya, a luxury hotel located in the former Roman city of Antioch, is built directly over and around an archaeological site that is home to the world’s largest single-piece floor mosaic.

US hotel industry on ‘brink of collapse’

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US: Data from the American Hotel & Lodging Association (AHLA) shows a historic drop in room demand, with hotels operating at 25 per cent occupancy and estimations of nearly 3.9 million job losses in the coming weeks.

The Standard Stands Together Relief Fund launches

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Worldwide: Standard International has launched a fund, seeded by the leadership team at The Standard, to provide financial support to team members who have lost jobs due to the effect of COVID-19.

Sol Kerzner passes away

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South Africa: Hotelier and developer Solomon Kerzner, founder of the Southern Sun Hotel Group, Sun International, and Kerzner International, has died of cancer at his family home in Cape Town, aged 84.

Shropshire hotel ‘devastated’ after food raid

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UK: The Old Vicarage near Bridgnorth was broken into on Friday night, with intruders taking around £1,200 worth of food set aside for a community food delivery service during the coronavirus crisis.

PM announces closure of pubs and restaurants

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UK: In the latest of a regular daily briefing, Prime Minister Boris Johnson has announced further measures to tackle coronavirus by ordering the closure of cafes, pubs, and restaurants from Friday 20 March.

LA turns to hotels to house the homeless

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US: With 75 per cent of the city’s homeless population currently living on the streets, LA is looking to hotels to protect these residents as part of its emergency response to the COVID-19 outbreak.

DUKES LONDON temporarily closes

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UK: The luxury boutique hotel, located close to Buckingham Palace, is to close on Friday 20 March at 12pm for a duration of one month.

Devonshire Club ceases trading

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UK: The London-based private members club has issued a statement confirming the closure of its premises, effective from 17 March 2020.

Marriott begins to furlough employees

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Worldwide: Marriott International has announced it is starting to furlough what could be tens of thousands of employees as it closes hotels globally.

Neville and Giggs open hotels to NHS workers cost free

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UK: Former Manchester United footballers Gary Neville and Ryan Giggs, who co-own two hotels in Manchester through their GG Hospitality group, have announced that both properties will be made available free of charge to NHS workers.

Messages from global hotel leaders addressing COVID-19

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Worldwide: Major hotel groups and chains are responding to the coronavirus outbreak through personal statements and letters published online to reassure guests and staff of amended policies, updated health and safety measures, and a positive recovery.

UK general public to avoid pubs, clubs and theatres

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UK: The prime minister Boris Johnson has announced new measures to tackle the coronavirus outbreak, advising that everyone in the UK should avoid all non-essential contact and all non-essential travel.

Soft launch: behind the scenes at Victorian House Hotel

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What exactly does a soft launch involve? What are the benefits? And what can you learn from the process moving forwards? BHN spoke to the team at Victorian House Hotel in Grasmere to glean a better understanding of the logistics.

Marriott makes number of policy changes

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Worldwide: In light of the coronavirus pandemic, Marriott has amended some of its policies to better cater to the health of guests and reassure safe travel.

To F&B or not to F&B: a hoteliers dilemma

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International Hospitality Media (IHM), publisher of Boutique Hotel News (BHN), in partnership with AHV Associates, host its latest hospitality business debate this week at L’oscar London.

Shepherd Cox acquires Crab Manor Hotel

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UK: Hotel group Shepherd Cox has recently acquired the five-star hotel in North Yorkshire, along with its double AA Rosette Crab and Lobster restaurant.

Mama Shelter to open in Luxembourg May 2020

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Luxembourg: The latest Mama Shelter property marks the 13th international opening of the brand, joining hotels in London, Belgrade, Los Angeles, Lille and Rio de Janeiro.

Corinthia Hotels announces Doha debut

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State of Qatar: Corinthia Hotels has signed an agreement with United Development Company (UDC) to manage and operate a luxury 110-bed property constructed by UDC in Doha.

Aman reveals Janu hotel brand

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Worldwide: Following two years of research and development, Aman welcomes its sister brand Janu, launching in Montenegro, Saudi Arabia and Japan in 2022.

Coronavirus: its effect on the travel industry

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Worldwide: Following news that IHIF, Europe’s largest investment conference, is to be postponed due to the global concern regarding the coronavirus outbreak, BHN looks at how the epidemic is impacting travel and hospitality.

Hyatt to develop 756-key hotel in Makkah

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KSA: Hyatt Hotels has entered into a management agreement with Umm Alquru for the development and construction of a Grand Hyatt branded property in the Holy City of Makkah.

One&Only to debut in Europe this summer

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Montenegro: Opening 1 July 2020, One&Only Portonovi marks the group’s foray into Europe, and will feature Chenot Espace - a first-of-its-kind wellness concept.

One&Only Mandarina to open in June 2020

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Mexico: The latest addition to One&Only’s collection of luxury resorts will feature 104 free-standing villas and treehouses, and 54 private homes along the Riviera Nayarit in Mexico.

The Chow Kit makes Travel + Leisure 2020 It List

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Malaysia: The Ormond Group’s latest design-led property, in the historic Chow Kit neighbourhood of Kuala Lumpur, has been recognised by Travel + Leisure as one of the top new hotels for 2020.

Expedia reveals boom in UK wellness tourism

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UK: The latest data from Expedia Group shows that greater numbers of domestic and international visitors are seeking UK locations famed for relaxation and natural beauty.

The value of a strong social media presence

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Alexander Novicov of IQD Agency highlights the importance of maintaining a strong social media presence for hoteliers and shares some tips on how to improve online image.

10 Mondrian hotels to open by 2021

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Worldwide: The Mondrian brand is to expand in Europe, with sbe announcing its first ever location in Asia with a property in Seoul.

L’oscar London launches The Baptist

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UK: The Baptist is a recent addition to L’oscar’s private event space, and The AOK Events Group has been appointed as its exclusive sales agent.

Nadler Hotels rebrands as The Resident

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UK: The boutique hotel group, with four properties in London and one in Liverpool, has rebranded as The Resident with a focus on “a more hosted experience”.

INTELITY partners with Mews PMS

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Worldwide: INTELITY, a guest engagement and staff management platform, has partnered with Mews, a property management system for hotels and hostels.

PPHE Hotel Group to develop Croatian hotel

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Croatia: PPHE, which develop, own, and operate hotels, have announced plans to develop a hotel in the centre of Zagreb through its subsidiary Arena Hospitality Group d.d.

Booking.com launches pilot app CityBook

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Europe: Booking.com has announced the launch of a new pilot product, CityBook - a responsive digital guide - in the cities of Paris, London and Amsterdam.

Hilton launches Tempo brand

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US: Hilton’s latest lifestyle brand, Tempo, is to serve “modern achievers” who seek a hotel experience that reflects their ambition.

The Mondrian brand to arrive in Europe

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France: The Cannes Grand Hotel on the Croisette is expected to reopen in 2021, whereas a second 97-room property is set to open in Bordeaux for the second half of 2021.

Hyatt announces partnership with Headspace

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Worldwide: Hyatt Hotels Corporation and Headspace has announced a new global wellbeing collaboration to bring mindful practices to employees, corporate customers and guests.

Hotel design trends for 2020

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Lisa Haude, president of Houston-based Paradigm Design Group, has outlined her predicted hospitality design trends for 2020.

Wearable panic button for hospitality staff

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US: A Philadelphia-based business, ROAR for Good, has created AlwaysOn - a panic button that allows hospitality workers to summon help when trouble is encountered on the job.

Launch of J Collection marks brand debut

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US: New Orleans Hotel Collection and French Quarter Hotel Collection have formed the umbrella brand J Collection, comprised of 19 boutique hotels and resorts.

Six Senses UK debut in 2023

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UK: The hotel will arrive in the UK’s capital, housed in the former Whiteleys department store in West London.

Andaz Dubai debut

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UAE: Hyatt Hotels has announced the opening of Andaz Dubai The Palm in the heart of Dubai’s man-made island, The Palm Jumeirah.

Nestor launches first tech-hotel

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UK: Nestor, a hospitality business in the alternative accommodation sector, has launched its first hotel alongside Aura Collection.

Sonder set for Miami flagship hotel

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US: BH Investment Group, in partnership with Andres Hogg and Eduardo Vargas, has announced One Eleven Wynwood Hotel by Sonder, scheduled for completion by summer 2021.

D&D London partners with SevenRooms

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UK: D&D London, a collection of restaurants, bars and hotels, has partnered with SevenRooms, a data-driven operations and marketing platform.

Itz’ana Resort & Residences opens

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Belize: Opening with the initial phase of 18 completed hotel suites along the beachfront on Placenia Beach, 103 villas are scheduled to come on line in spring 2020.

Calabash hotel honours Gary Rhodes

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Grenada: Leo Garbutt and the team at Calabash Luxury Boutique Hotel, where Rhodes opened his first restaurant abroad, has released a statement honouring the late chef.

Chef Gary Rhodes dies at 59

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Dubai: According to a family statement, Rhodes passed away on Tuesday “with his beloved wife Jennie by his side”.

Radisson RED to debut in Perth

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Australia: Scheduled to open in 2022, Radisson RED West Perth is located on the corner of Wellington Street and Colin Street.

Six injured in Eastbourne hotel blaze

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UK: The Claremont Hotel in the East Sussex town caught fire this morning, with six treated for minor injuries and one taken to hospital with reports of breathing difficulties.

Construction begins on Bike & Boot property

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UK: The former Mount Hotel in Scarborough will be home to the first Bike & Boot hotel - a “modern leisure” concept with “funky interiors” by Simon Rhatigan and Simon Kershaw.

Nobu Hotel Los Cabos opens in Mexico

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US: Nobu Matsuhisa, Robert De Niro, and Meir Teper - co-founders of Nobu Hospitality - celebrated the official launch of their latest project with a signature sake ceremony.

VLeisure partners with Travel Prologue

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Vietnam: VLeisure, a travel network platform, has partnered with Travel Prologue, a hotel direct booking service, to deliver live room rates and inventory to B2B channels.

Riad Spice opens in Marrakech

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Morocco: Owners Mike and Lucie Wood, of the Marrakech Riad - a collection of boutique properties - have opened their fifth riad.

Lore Group to debut US property

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US: Riggs Washington DC, a new independent hotel from Lore Group, is scheduled to open in early 2020 in New York’s Penn Quarter neighbourhood.

8Hotels acquires site in Sydney

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Australia: Following the purchase of six residential units, the 8Hotels brand will develop a nine-storey boutique hotel.

Accor plants 100,000 tress in UK

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UK: Over the last five years, Accor has planted the equivalent of nearly 200 football pitches of trees in partnership with the Woodland Trust.

Kimpton brings Stay Human Project to Europe

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UK & Netherlands: Kimpton’s Stay Human Project has arrived in Europe for the first time, aimed at encouraging guests to “forge meaningful ties with other guests.”

Ness Walk receives five-star accreditation

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Scotland: A luxury highland hotel, in the centre of Inverness, has been given a five-star accreditation from VisitScotland following its £7 million redevelopment.

Ace Hotel to debut in Sydney

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Australia: Lifestyle brand Ace Hotel has partnered with developer Golden Age Group to launch its first property in Surry Hills in 2021.

Cvent appoints head of European sales

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UK: Cvent – a meetings, events, and hospitality management technology provider – has appointed Graham Pope as head of European sales for its hospitality cloud platform.

Kimpton Hotel Arras opens in Asheville

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US: The 128-room boutique hotel opened its doors October 1, 2019, and is a historic transformation of the former BB&T Bank building in downtown Asheville.

OTA Amoma ceases trading

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US: The hotel booking website Amoma.com has stopped trading following “intense online competition.”

IHG partners with JA Worldwide

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US: InterContinental Hotels Group (IHG) and Junior Achievement Worldwide (JA) are to launch a global partnership to introduce young people to careers in hospitality.

Gran Meliá Arusha opens in Tanzania

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Africa: Luxury Spanish hotel brand, Gran Meliá Hotels & Resorts, have announced the opening of their first property in Africa – Gran Meliá Arusha.

Hotel Indigo to debut in Lima

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Peru: The Hotel Indigo Lima Miraflores will be the brand’s first property in South America, and is set to open in early 2022.

The Beach Hotel in Byron up for sale

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Australia: Expecting to field offers in excess of $100m, owners Investment Impact Group (IIG) have decided to put the Beach Hotel on the market.

Mama Shelter to open in Bahrain

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Middle-east: Located in the capital city of Manama, the 160-room boutique hotel by Mama Shelter is said to open late 2019.

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