San Francisco’s Hotel Zelos launches ALICE

Martha Elwell By Martha Elwell
1 week ago | Updated 1 week ago

US: San Francisco’s Hotel Zelos, a Viceroy Hotel, has selected ALICE’s suite of hotel technologies to streamline staff operations

San Francisco's Hotel Zelos, a Viceroy Hotel, has announced that it will use ALICE's set of hotel technologies to streamline staff operations.

Hotel Zelosis is using ALICE's concierge software, ALICE Concierge, ALICE's housekeeping and maintenance software, ALICE Staff, and the company's guest text messaging solution, ALICE Guest.

Hotel Zelos' staff have appreciate the ways ALICE is improving communication between departments. Housekeeping and maintenance teams are using ALICE's photo-taking option, which lets users snap a photo of a broken lamp or scuffed carpet and attach it to a ticket, to let their colleagues know immediately where to look and what tools to bring.

Hotel Zelos' general manager Sietse Nabben said: "For me, ALICE is the entire package. It's not just staff tickets, it's also lost and found, it's also packages, it's also texting. Texting is a great way to engage with guests in a way many of us now communicate. We're seeing that by sending a simple, personalized text before the guest arrives, we can positively impact guest satisfaction and help drive guest loyalty."

Nabbed added: "There's a lot of turnover in our industry, so it's essential we use tools that are easy to train and easy to use. The reason why using ALICE is so intuitive for all of our staff is because it's similar in functionality and design to many of the apps we all use already in our daily lives. ALICE's innovation is not only that it streamlines hotel operations, but that it does so in a user-friendly way."

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