Hotel Jen welcomes relay robots

Martha Elwell By Martha Elwell
12 November 2017 | Updated 13 November 2017

Singapore: Hotel Jen becomes first Asian hotel to use autonomous bots

Singapore's Hotel Jen has welcomed mobile and automated bots "Jeno" and "Jena" to its roster of employees.

Jen is the the first international hotel brand to use autonomous Relay robots in Asia. Jen and Jena will independently roam Hotel Jen Orchardgateway and hotel Jen Taglin Singapore, delivering room service and amenities to guests.

Both robots are about one meter tall and are decorated with a bright Hotel Jen turquoise and pink uniforms featuring a signature bicycle image. They can move at a speed of about 1.5 miles per hour and are able to ride elevators, make phone calls to rooms upon arrival, and are equipped with sensors that know to avoid obstacles.

Both automated colleagues are fitted with software that can track their tasks once an order is placed. If a guest orders an extra towel or bottle of water, the guest can expect one of the pair to deliver the items within 15 minutes from the time of request.

Cetin Sekercioglu, executive vice president of Shangri-La Hotels and Resorts said: "Hotel Jen is proud to be the first brand in the Shangri-La group to introduce this technology. The new "colleagues" will be great team players, get important things done well and deliver in Jen's distinctive style. Known to curate playful experiences, Hotel Jen, through the Relay robots, yet again proves that it can surprise and delight urban adventure-seekers."

Launched in 2014, Hotel Jen has 10 hotels across Asia Pacific, including Singapore, Hong Kong, Beijing, Manila and Penang.

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