Buttermilk Falls Inn implements ALICE

Martha Elwell By Martha Elwell
10 October 2017 | Updated 10 October 2017

US: Hudson Valley hotel launches ALICE communications technology

The historic Hudson Valley Buttermilk Falls Inn will use ALICE's staff communication platform to facilitate employee coordination across the 75-acre estate.

ALICE is a hospitality operations technology that connects every department of a hotel over one platform for all staff communication and guest requests.

Prior to implementing ALICE, the Inn's staff relied primarily on walkie-talkies to relay tasks and updates to one another. Staff can now coordinate both on-and off-site services through the integrated system. ALICE has also lessened paper waste and unnecessary printing, which aligns with Buttermilk Falls' commitment to sustainable practices.

CJ Hartwell-Kelly, Buttermilk's General Manage said: "Now, with all staff departments using ALICE, communication and task management at the Inn has improved substantially. These improvements are evident in the level of service the Inn can now provide its guests, she adds. ALICE is ideal for her property, she tells us, because despite only having 18 guest rooms, the Inn has a large staff (upwards of 100 during peak season) and a substantial number of facilities under management that were previously difficult to align without such a robust communications toolset."

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